Table 2

BRCA-DIRECT telephone hotline usage

Hotline calls recorded (n)68
Average (mean) call length (min)4.5
Patients using the hotline (n)36
Proportion of participants using the hotline (%)24.7
Study stage of hotline call N %
Prior to study consent22.9
After study consent, up to receiving pretest information2232.4
After receiving pretest information, before completing genetic test consent00.0
Awaiting results3754.4
After results/follow-up710.3
Type of call N %
Genetics specialistPretest information00.0
AdministrativeTechnical supportSample provision34.8
Platform access or digital elements1523.8
Process queriesPathway/Study-specific57.9
Timing of results3555.6