Hotline calls recorded (n) | | | | 68 |
Average (mean) call length (min) | | | | 4.5 |
Patients using the hotline (n) | | | | 36 |
Proportion of participants using the hotline (%) | | | | 24.7 |
Study stage of hotline call
| | |
N
|
%
|
Prior to study consent | | | 2 | 2.9 |
After study consent, up to receiving pretest information | | | 22 | 32.4 |
After receiving pretest information, before completing genetic test consent | | | 0 | 0.0 |
Awaiting results | | | 37 | 54.4 |
After results/follow-up | | | 7 | 10.3 |
Type of call
| | |
N
|
%
|
Genetics specialist | | Pretest information | 0 | 0.0 |
| Results | 5 | 7.9 |
Administrative | Technical support | Sample provision | 3 | 4.8 |
Platform access or digital elements | 15 | 23.8 |
Process queries | Pathway/Study-specific | 5 | 7.9 |
Timing of results | 35 | 55.6 |