BRCA-DIRECT telephone hotline usage
| Hotline calls recorded (n) | 68 | |||
| Average (mean) call length (min) | 4.5 | |||
| Patients using the hotline (n) | 36 | |||
| Proportion of participants using the hotline (%) | 24.7 | |||
| Study stage of hotline call | N | % | ||
| Prior to study consent | 2 | 2.9 | ||
| After study consent, up to receiving pretest information | 22 | 32.4 | ||
| After receiving pretest information, before completing genetic test consent | 0 | 0.0 | ||
| Awaiting results | 37 | 54.4 | ||
| After results/follow-up | 7 | 10.3 | ||
| Type of call | N | % | ||
| Genetics specialist | Pretest information | 0 | 0.0 | |
| Results | 5 | 7.9 | ||
| Administrative | Technical support | Sample provision | 3 | 4.8 |
| Platform access or digital elements | 15 | 23.8 | ||
| Process queries | Pathway/Study-specific | 5 | 7.9 | |
| Timing of results | 35 | 55.6 |